| By :
Dirik Hameed
A cloud hosting reseller purchases virtual storage capacity from a wholesaler and then resells it to clients. Whether companies are looking for software hosting solutions or full outsourcing of IT, resellers will provide the solutions that businesses need. Good resellers will provide excellent customer support in addition to multiple data packages designed to cater to different data storage and capacity requirements. With SaaS, or Software as a Service, businesses use applications that are hosted off-site. SaaS in action is easy to understand in the context of hosted email services. Clients access their email accounts, but the accounts are hosted off-site. In addition to email, SaaS provides multiple applications along with the necessary resources to operate applications. All users have to do is to point their browsers toward the applications that are hosted within the virtual environment. Platform as a Service (PaaS) provides management for the cloud service. Provisions include dynamic scaling and resource allocation and may also include some infrastructure services. With PaaS, users can still engage in development activities but will utilize an off-site platform for development. In essence, some services remain in-house, while others are allocated to the provider. With IaaS, or Infrastructure as a Service, the host provides all equipment and support necessary to maintain and manage clouds. Networking components, hardware, storage and servers are included as well as configuration management tools and dynamic scaling. With IaaS, businesses get hosting and a full platform that includes equipment provision, equipment running and equipment maintenance. Some professionals call IaaS "Hardware as a Service". In addition to services, providers should have strong customer support. End users may not have a lot of in-house technical expertise, and they will need guidance when dealing with cloud computing issues. Companies should provide FAQs and forums that customers can search on their own in addition to email, chat and telephone support. When users run into problems, the provider should step in to fix any issues promptly and with courtesy. Multiple provider packages should be available for customers. Businesses will have the tools they need to expand for future storage requirements without having to invest in infrastructure on-site. A simple email or telephone call to the provider will increase capacity as long as the company offers tiered pricing structure. In addition, companies should have the freedom to choose either monthly subscription plans or billing on a pay-as-you-go basis, depending on the option that best suits their budget. Many companies are functioning as cloud hosting resellers. These companies virtualize their own services in an IaaS relationship with their wholesaler and then resell virtual machines and capacity to their clients. If a business works with a reseller, then the business should ensure that the original wholesaler, as well as the reseller, is reputable before signing any contract. Whether purchasing service from a host or a cloud hosting reseller, businesses will immediately see the benefits of going virtual. Private and public solutions are available that are tailored to the needs of individual companies. Business will enjoy the flexibility, scalability and reliability that come with virtual servers, and IT departments will enjoy the freedom of not having to micromanage operations.
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